Shipping policy

Service	Processing time	Delivery time	Notes
Standard Domestic (South Africa)	1–2 business days	5–7 business days after dispatch	Tracking provided; signature may be required
Express Domestic	1 business day	1–3 business days after dispatch	Additional fee; recommended for urgent orders
International	3–7 business days processing for prints; 10–21 business days for originals	Varies by carrier and destination	Customs and duties may apply; customer is responsible
Local Collection	Ready after processing time	Same day by appointment	Free; arrange collection via email

Processing time begins when payment clears and any custom work details are confirmed.
Shipping costs are calculated at checkout. Free domestic shipping on orders over R1500.
Insurance and tracking included for high‑value items; choose insured shipping at checkout for originals.
Customs and duties for international orders are the buyer’s responsibility.

Originals and Commissions

Non‑returnable except for damage or manufacturing defects.
Deposits for commissions are non‑refundable once work has begun unless the item is damaged in transit.

Prints and Ready‑Made Items

Change of mind returns accepted within 14 days of delivery if item is unused and in original condition.
Return shipping for change of mind is paid by the customer unless otherwise agreed.
Refunds processed within 5–10 business days after we receive and inspect the return.

Damaged or Incorrect Items

Report within 7 days of delivery by emailing info@lolapaloozaart.co.za with order number and photos.
We will offer replacement, repair, or full refund once the claim is validated. Return shipping for damaged items will be covered by Lolapalooza Art.

Exchanges

Exchanges are handled as a return plus a new order; contact us to reserve the replacement item before returning the original.

Accepted payment methods: major credit/debit cards via Shopify Payments, PayJustNow where available, and PayPal.
Pricing: All prices shown in ZAR and include VAT where applicable.
Payment capture: Payment is captured at the time of order placement.
Commissions: For commissioned pieces we may require a 30–50% deposit with the balance due before dispatch.

Order confirmation: You will receive an order confirmation email immediately and a shipping confirmation with tracking when your order ships.
Cancellations: Orders may be cancelled free of charge within 24 hours of placement provided the item has not been dispatched. Custom or commissioned orders cannot be cancelled once work has begun.
Faulty orders: If an item arrives faulty, follow the damaged item procedure above. We will not accept returns for damage caused by misuse or normal wear and tear.